Terms of Service

Acceptance of Terms

Welcome to The Platform LLC ("The Platform," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website at www.theplatform-studio.com, mobile applications, and all related services (collectively, the "Services") operated by The Platform LLC, a boutique fitness studio located at 420 E 4th Street, Long Beach, CA 90802.

By accessing or using our Services, creating an account, booking classes, or visiting our studio, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not use our Services.

Document Integration

These Terms work in conjunction with:

• The Platform Membership Terms (for membership-specific agreements)
• The Platform Exercise Waiver and Liability Release (required for class participation)
• The Platform Privacy Policy (governing data collection and use)
• The Platform Cancellation Policy (governing class booking and cancellation procedures)

In case of conflicts between documents, the most specific document governing the particular subject matter shall prevail.

Description of Services

The Platform operates a boutique fitness studio offering:

• Group fitness classes and training sessions
• Online class booking and scheduling system
• Mobile application for member services
• Studio amenities including lockers, changing rooms, and showers
• Membership programs and class packages
• Virtual fitness services (when available)

Our Services are designed to provide fitness and wellness programs in a safe, professional environment. All fitness activities require execution of a separate waiver agreement.

Eligibility and User Accounts

Age Requirements

• 18+ years: May create accounts and enter into agreements independently.
• 16-17 years: May use Services with parental consent and supervision as outlined in our waiver.
• 13-15 years: Restricted to youth programs with parental consent and presence requirements.
• Under 13: Require parental presence during all sessions per our minor participant policies.

Account Registration

To use certain Services, you must create an account providing:

• Accurate personal information (name, email, phone, emergency contact)
• Valid payment method for applicable fees
• Acceptance of all required agreements and policies

Account Responsibilities

You are responsible for:

• Maintaining confidentiality of your account credentials
• All activities that occur under your account
• Promptly updating account information when changes occur
• Notifying us immediately of any unauthorized account use

Accessibility and Accommodations

The Platform is committed to ensuring our website and mobile application are accessible to people with disabilities. We strive to adhere to WCAG 2.1 Level AA standards and continuously work to improve accessibility.

We welcome participants of all abilities. If you require accommodations to participate in our fitness classes or access our studio facilities, please contact us at least 48 hours in advance:

• Email: info@theplatform-studio.com
• Phone: +1 (562) 471 5231

We will work with you to determine what reasonable accommodations can be provided based on your specific needs and our facility capabilities.

If you experience accessibility barriers with our services, please contact us immediately so we can address the issue and improve your experience.

Acceptable Use Policy

Permitted Uses

You may use our Services to:

• Book and manage fitness class reservations
• Access member account information and services
• Communicate with The Platform staff regarding services
• Participate in fitness classes and use studio amenities per our policies

Prohibited Conduct

You may not:

• Use Services for any unlawful purpose or in violation of these Terms
• Share, transfer, or sell your account access to others
• Attempt to gain unauthorized access to our systems or other user accounts
• Upload, transmit, or distribute any harmful, offensive, or inappropriate content
• Interfere with or disrupt the Services or servers/networks connected to the Services
• Use automated systems (bots, scripts) to access or interact with our Services
• Harass, threaten, or discriminate against other users or staff
• Violate any applicable local, state, or federal laws

Studio Conduct

Physical presence at our studio requires compliance with:

• All posted safety rules and staff instructions
• Appropriate fitness attire and hygiene standards
• Respectful behavior toward other members, staff, and property
• Age-specific restrictions and supervision requirements

Intellectual Property Rights

Our Content

The Platform retains all rights to:

• Website design, software, and mobile applications
• Class formats, routines, and instructional content
• The Platform name, logos, and branding materials
• All text, graphics, images, videos, and audio content on our Services
• Proprietary fitness methodologies and training programs

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Services for personal, non-commercial purposes
• Download our mobile application for your personal use
• Use class booking and member account features as intended

User Content

By using our Services, you may provide content such as:

• Profile information and photos
• Reviews, comments, or feedback
• Social media posts referencing our Services

You grant The Platform a royalty-free, worldwide license to use, display, and distribute such content for business purposes, including marketing and promotional activities.

Copyright Protection

We respect intellectual property rights. To report copyright infringement, contact us at info@theplatform-studio.com with detailed information about the alleged infringement.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy principles:

• We collect only information necessary to provide Services
• We implement industry-standard security measures
• We do not sell your personal information to third parties
• You have rights regarding your personal data as outlined in our Privacy Policy

For complete details, please review our Privacy Policy.

Payment Terms and Billing

General Payment Obligations

Payment terms for memberships, classes, and services are governed by our Membership Terms. By using paid Services, you agree to:

• Provide accurate payment information
• Pay all applicable fees and charges
• Maintain current payment methods on file
• Comply with all billing and payment policies

Pricing and Fees

• All prices are subject to change with reasonable notice
• Promotional pricing may have specific terms and expiration dates
• Additional fees may apply for special services, late payments, or policy violations
• All fees are in U.S. dollars unless otherwise specified

Refund Policy

Refunds are governed by our Membership Terms and Cancellation Policy. Generally:

• Class cancellations follow our 8-hour cancellation policy
• Membership cancellations require advance notice per Membership Terms
• Special circumstances may qualify for exceptions as outlined in our policies

Gift Cards and Promotional Credits

The Platform offers gift cards redeemable for classes, packages, and memberships. Gift cards:

• Are valid for 12 months from date of purchase unless otherwise stated
• May not be redeemed for cash except where required by law
• Are non-refundable after purchase
• May not be combined with other promotional offers unless specifically stated
• Are transferable to other individuals prior to redemption

We are not responsible for lost, stolen, or unauthorized use of gift cards. Gift cards are treated like cash.

Promotional credits, referral bonuses, or complimentary classes may have additional restrictions including:

• Expiration dates
• Limitations on which services they can be applied to
• Non-transferability
• Forfeiture if not used within specified timeframe

Specific terms for each promotion will be provided at time of offer.

Class Booking and Cancellation

All class booking, cancellation, and related fee policies are governed by our separate Cancellation Policy document. Key points include:

Inclement Weather and Safety Closures

The Platform may close the studio or cancel classes due to severe weather, natural disasters, public health emergencies, or other safety concerns. Closure decisions are made at management discretion prioritizing member and staff safety.

Member Notification

• Emergency closures: Notification via email and text message as soon as safely possible
• Planned closures: Minimum 24-hour advance notice when possible
• Real-time updates: Posted on website homepage and social media

If the studio remains open but you cannot safely travel due to weather conditions, you may cancel your reservation following standard cancellation procedures. Late cancellation fees may be waived at management discretion for documented severe weather events affecting your area.

If The Platform cancels classes due to closure, all affected reservations are automatically cancelled and credits/fees are immediately refunded or reversed. No action required from members.

For complete details, refer to The Platform Cancellation Policy.

Disclaimers and Limitations of Liability

Service Availability

• Services are provided "as is" and "as available"
• We do not guarantee uninterrupted or error-free operation
• Scheduled maintenance may temporarily limit access
• Service modifications may occur with reasonable notice

Fitness Activity Risks

• All fitness activities involve inherent risks of injury
• Participation requires execution of a separate liability waiver
• We recommend medical consultation before beginning any fitness program
• You participate in all activities at your own risk

Limitation of Liability

To the maximum extent permitted by law, The Platform shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your data
• Damages resulting from any conduct or content of third parties

Our total liability for any claims shall not exceed the amount you paid to us in the 12-months preceding the claim.

Technology Disclaimers

• Mobile applications and website functionality may vary by device
• Internet connectivity issues may affect service access
• We are not responsible for third-party software or hardware malfunctions
• Data transmission security cannot be guaranteed across all networks

Indemnification

You agree to indemnify, defend, and hold harmless The Platform, its officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Services or violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Your conduct at The Platform studio or during virtual services
• Any content you submit, post, or transmit through the Services

Termination

You may terminate your account at any time by:

• Following the cancellation procedures in our Membership Terms
• Contacting us at info@theplatform-studio.com
• Providing required advance notice per our policies

Termination by The Platform

We may terminate or suspend your access immediately, without prior notice, for:

• Violation of these Terms or other policies
• Conduct that endangers the safety or wellbeing of others
• Fraudulent or illegal activity
• Non-payment of fees or charges
• Any reason at our sole discretion with appropriate notice

Effect of Termination

Upon termination:

• Your right to use the Services ceases immediately
• Outstanding obligations survive termination
• Data retention follows our Privacy Policy guidelines
• Refunds, if any, are governed by our existing policies

Dispute Resolution

Informal Resolution

Before pursuing formal legal action, please contact us at info@theplatform-studio.com to attempt informal resolution of any disputes.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Jurisdiction and Venue

Any legal action relating to these Terms must be brought exclusively in the state or federal courts located in Los Angeles County, California. You consent to personal jurisdiction and venue in these courts.

Limitation Period

Any claim or cause of action arising under these Terms must be filed within one (1) year after the claim or cause of action arose, or it will be forever barred.

General Legal Terms

Entire Agreement

These Terms, together with our Privacy Policy, Membership Terms, Cancellation Policy, and Waiver, constitute the entire agreement between you and The Platform regarding use of the Services.

Modifications

We may update these Terms periodically. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-studio posting

Continued use of the Services after notice constitutes acceptance of modified Terms.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure

The Platform is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or public health emergencies.