Membership Policy

Membership Agreement

By purchasing a Membership, you are agreeing to the terms outlined below.

This Membership Agreement ("Agreement" or "Membership Agreement") is entered into between The Platform LLC ("The Platform"), and you ("Member" or "Members"). The Platform is a boutique fitness studio offering group fitness classes. This Agreement entitles members access to participate in these classes and to enjoy other amenities offered including but not limited to lockers, changing rooms, and showers, unless noted otherwise.

Please review this Agreement thoroughly as it is a legal contract between The Platform and all members. By using the services offered at The Platform, members are agreeing to the terms of this Agreement.

Integration with Other Policies

This Membership Agreement incorporates and works in conjunction with:

• The Platform Exercise Waiver and Liability Release (required separate signature)
• The Platform Privacy Policy
• The Platform Cancellation Policy
• Any additional policies posted at the studio or on our website

In case of conflicts between documents, the most recently updated policy shall govern the specific subject matter.

Membership Types & Contract Lengths

Membership Categories

The Platform offers various membership options, which may include:

• Annual Memberships: Paid in full with 12-month commitment periods
• Monthly Memberships: Recurring monthly with varying class allotments and minimum commitment periods
• Class Packages: Prepaid class bundles with defined validity periods
• Introductory Offers: Special promotional packages for new members

Membership Details

Specific details for each membership type, including:

• Pricing and payment terms
• Class allotments or access levels
• Billing cycles and auto-renewal terms
• Minimum commitment periods
• Validity periods for packages
• Cancellation notice requirements

are provided in:

• Your individual Membership Enrollment Form
• The Platform's current pricing schedule (available at studio and online)
• Your purchase confirmation and account dashboard

Material Terms

For any membership with automatic renewal, the following material terms will be clearly disclosed prior to purchase:

• The automatic renewal feature
• The length of the renewal term
• The cancellation procedure and deadline
• The amount and frequency of charges

All membership types are subject to the terms outlined in this Agreement and your specific enrollment documentation.

Purchases and Payment

Payment Summary

Monthly memberships are paid in advance on the calendar date the membership was initially purchased. Monthly membership payments shall be made via automatic debit (credit card, debit card, or bank account draft) from the payment method on file.

Freeze Policy

Unlimited Monthly Members

• First freeze per calendar year: No fee, up to 30 days maximum
• Second freeze per calendar year: $25 fee, up to 30 days maximum
• Additional freezes: $50 fee each, up to 30 days maximum
• Minimum membership time: Must be active member for 60 days before first freeze
• Advance notice: 7 business days written notice required via email to info@theplatform-studio.com
• Documentation: Freeze request must specify start date and end date
• Billing suspension: No charges during confirmed freeze period
• Automatic reactivation: Billing resumes automatically on specified end date

Package Holders

Class packages cannot be frozen or extended except for documented medical emergencies or death.

Contract Members

• Freezes do not extend contract length
• Contract obligations resume upon reactivation
• Maximum 60 days total freeze time per contract year

Class Cancellation and Booking Policies

Booking Responsibilities

Members are solely responsible for booking and cancelling classes through:

• Online account at www.theplatform-studio.com
• The Platform mobile application
• Phone during business hours: +1 (562) 471 5231

Class Access & Sign-In

Members must check in no later than 5 minutes after scheduled class start time. Late arrivals may be denied entry and considered a no-show.

Cancellation Policy Integration

All class cancellations, fees, and booking procedures are governed by The Platform's separate Cancellation Policy document. Key provisions include:

Waitlist Management

• Automatic enrollment when spots become available before 8-hour window
• After 8-hour window (or 10:00pm for early morning classes): Must reply "1" to confirm reservation
• Standard cancellation policy applies once enrolled from waitlist
• Member responsibility to manage and cancel waitlist positions

For complete details, refer to The Platform Cancellation Policy document.

Fee Collection

All cancellation fees are charged to the credit card or bank account on file within 24-hours of the missed class. Members must maintain current payment information to avoid account suspension.

Package Purchases; Credit Cards on File; Auto Debit

Package Purchase Terms

• Packages cannot be shared between members unless specifically stated
• Package activation occurs upon first class attended (not waitlisted)
• Specially priced packages may not be extended, transferred, refunded, or frozen
• Package expiration dates are final and non-negotiable
• The Platform will not adjust packages due to member booking errors or waitlist activations

Credit Card Requirements

• Unlimited and contract members: Must maintain current credit card on file
• Package holders: Credit card required for cancellation fee collection
• Payment authorization: Card on file may be charged for membership fees, cancellation fees, and other account charges per this Agreement

Auto-Debit Authorization

By enrolling in auto-debit billing, you authorize The Platform to automatically charge your specified payment method for:

• Monthly membership fees on your billing date
• Cancellation fees per the Cancellation Policy
• Failed payment fees and other account charges per this Agreement

Member Responsibilities

• Maintain current and accurate payment information
• Ensure sufficient funds are available on billing dates
• Update payment information before expiration or changes

The Platform Rights

• Discontinue service for failed payments
• Remove members from future class bookings for payment failures
• Charge applicable fees for failed payment processing

Package Transfers and Gifts

Transfer Policy

Class packages are non-transferable and may only be used by the original purchaser except in the following circumstances:

Permitted Transfers

• Death of member: Unused package value may be transferred to immediate family member or refunded to estate
• Permanent medical disability: With physician documentation, unused package value may be refunded or transferred
• Military deployment: With deployment orders, unused package may be frozen or refunded

Gift Packages

Packages purchased explicitly as gifts may be designated for another person at time of purchase. Once activated by the recipient, the package becomes non-transferable.

Transfer Request Process

Contact info@theplatform-studio.com with documentation supporting transfer request. Management will review within 5 business days and provide written decision.

Waiver Requirement & Risk Acknowledgment

Mandatory Waiver

All members must execute The Platform's Exercise Waiver and Liability Release as a separate document before participating in any classes or using studio facilities. This waiver includes:

• Assumption of risk for physical activities
• Release of liability claims
• Medical clearance representations
• Emergency medical authorization

Ongoing Risk Acknowledgment

By maintaining membership, you continuously acknowledge that fitness activities involve inherent risks and that you participate voluntarily with full understanding of these risks.

Compliance Requirements

• Follow all posted safety rules and staff instructions
• Comply with age-specific restrictions for minor participants
• Report injuries or medical concerns immediately to staff
• Maintain appropriate fitness level for chosen activities

Membership Cancellation by Member

Contract Commitment Terms

• Month-to-Month: Cancel anytime with 7 business days' notice
• Contract Memberships: Cancellation allowed only after contract completion or qualifying life events

Qualifying Life Events for Early Cancellation

Contract cancellations allowed before completion for documented:

• Death of member
• Permanent disability preventing class participation (physician documentation required)
• Military deployment (orders documentation required)
• Relocation more than 50 miles from studio (proof of residence required)

Outstanding Balance Requirements

All outstanding fees, charges, and payments must be paid in full before cancellation is processed. Unpaid balances prevent cancellation completion and may result in collection action.

Final Billing

• Timely notice: No charge for final billing period
• Late notice: Full charge for next billing period applies
• Cancellation effective: End of final paid billing period

Package Cancellations

Class packages cannot be cancelled or refunded after purchase except for qualifying life events listed above.

Notice Period Explanation

The 12-week notice period means your cancellation becomes effective 12 weeks from the date we receive your written cancellation request. You will continue to be billed for and have access to membership benefits during the notice period. The 12-week period covers three billing cycles (4 weeks each).

Member Conduct & Responsibilities

Facility Rules

The Platform is committed to providing a safe, welcoming environment for all members. Members must:

• Follow all posted rules and staff instructions
• Respect other members, staff, and studio property
• Use equipment properly and safely
• Maintain appropriate attire and hygiene standards

Prohibited Conduct

The Platform will not tolerate:

• Threatening, harassing, or discriminatory behavior
• Disruptive or inappropriate conduct
• Damage to studio property or equipment
• Violation of other members' privacy or safety

Enforcement Actions

Violations may result in:

• Warning: Verbal or written notice
• Temporary suspension: Loss of access without refund
• Membership termination: Immediate cancellation without refund
• Property damage charges: Full repair/replacement costs

The Platform reserves sole discretion in determining appropriate responses to conduct violations.

Damage Liability

Members are financially responsible for any damage to The Platform's property resulting from willful or negligent conduct by the member, their guests, or dependents.

Photo/Video Release

You grant The Platform, its representatives, employees, and agents the right to photograph and video record you and your property while at the studio. You agree that The Platform may use these images:

• For publicity, advertising, and promotional purposes
• In print and electronic media, including social media and websites
• With or without your name identification
• For any lawful business purpose

You may opt out of photo/video use by providing written notice to info@theplatform-studio.com

Business Terms & Modifications

Facility Access

• Access limited to designated member areas during operating hours
• Hours subject to change with reasonable notice
• Holiday and emergency closures at The Platform's discretion
• Virtual services may be substituted during temporary facility closures

Service Modifications

The Platform reserves the right to:

• Modify class schedules, instructors, and offerings
• Adjust facility hours and access
• Update equipment and amenities
• Implement health and safety protocols

Policy Updates

This Agreement and related policies may be modified with 30 days advance notice via:

• Email to registered member addresses
• Posted notices at the studio
• Website updates at www.theplatform-studio.com

Continued membership after notice period constitutes acceptance of modifications.

Governing Law

This Agreement is governed by California law. Any disputes shall be resolved in Los Angeles County, California courts.

Right to Cancel